Privacy Policy

At True North Tours, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when subscribing to our newsletter, filling out a contact form, or booking a tour.
  • Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
  • Technical Information: IP address, browser type, device information, pages visited, time spent on the site, and other usage data.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services
  • To process bookings and payments
  • To communicate with you about your bookings, inquiries, or newsletter subscriptions
  • To send you promotional materials and updates (if you have opted in)
  • To personalize your experience on our website
  • To analyze website usage and improve our marketing efforts
  • To comply with legal obligations

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us operate our business and provide services (e.g., payment processors, email service providers).
  • Business Partners: Hotels, transportation providers, and other partners involved in providing your tour experience.
  • Legal Requirements: When required by law or to protect our rights, safety, or property.

We do not sell your personal information to third parties.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly using the information provided below

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on our website with an updated effective date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

True North Tours
123 Adventure Avenue
Toronto, ON M5V 2H1
Canada
Email: [email protected]
Phone: +1 (416) 555-7890

Last Updated: August 1, 2023